Privacy Policy

This privacy policy discloses the privacy practices for www.hbs.net. This policy applies solely to information collected by this website and through interactions with our AI-powered virtual assistant (“AI Agent”). It will notify you of the following:

• What personally identifiable information (PII) is collected from you through the website and AI Agent, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect against misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site and through the AI Agent. We only have access to/collect information that you voluntarily provide by completing a form, via email, through direct contact, or during interactions with the AI Agent. We will not sell or rent this information to anyone.

We will use your information to:

• Respond to you regarding the reason you contacted us.
• Enhance our website and offerings to better serve customers.
• Update the AI agent and ensure the AI Agent can understand and respond accurately to a wide range of questions.
• Develop new features and capabilities that improve customer experience.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g., to ship an order).

Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products or services, or changes to this privacy policy.

AI Agent Data Practices

When you interact with our AI Agent:

• We collect the content of your conversations and related metadata (e.g., timestamps, session identifiers).
• PII may be collected if you voluntarily provide it during the conversation (such as name, email address, phone number, or company details).
• Data is stored securely in HBS-controlled storage accounts.
• Conversation data will not be used for training and developing AI models.
• We do not sell or share your conversation data or PII for marketing purposes.
• The following third-party AI services are used to operate the AI Agent.

• • Microsoft Copilot
  • Azure OpenAI

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you, including conversation history with the AI Agent.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. We do not collect sensitive information via the website unless you voluntarily provide it.

Only employees who need the information to perform a specific job (for example, sales, billing, or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-236-7914 or via email at marketing@hbs.net.